Contact Us

Meritage Customer Service staff are available during normal business hours, Monday-Friday 8:30 am -5:00 pm.  All messages left after 5:00 pm, will be returned the next business day.

To communicate with your doctor directly, please call his/her office via telephone.

Requests For Criteria 

Contact the Meritage Medical Network Administrative Office for the following:

  • Authorization status
  • Authorization modification requests – CPT/diagnosis/quantity changes, extensions, etc.
  • Claim status – for large batches of inquires, spreadsheets can be faxed or emailed for a response.
  • Questions regarding network access – who members may see in the network
  • Eligibility verification
  • Benefit details (copays, coinsurance, annual deductible, max out of pocket)
  • Requesting copies of claim EOBs and/or authorization approval/denial notices
  • Access to UM Staff for general questions and authorization issues
  • Questions or issues regarding Meritage Medical Network’s authorization process, or how to obtain the policies, procedures, and criteria used to authorize, deny, or modify healthcare

North Bay Area

Hours:

Monday – Friday 8:30am – 5:00pm

Phone:

(415) 884-1840 or (800) 874-0840

Bay Area Fax:

415-884-3510

TDD/TTY for the hearing impaired:

(415) 884-1801

Email: callcenter@meritagemed.com

Central Valley

Hours:

Monday – Friday 8:30am – 5:00pm

Phone:

(833) 446-1758

Fax:

(415) 475-5671

Email: centralvalleyservice@meritagemed.com

Send all Correspondence to:
PO Box 2440
Oakland, CA. 94621