Job Description

Location: Novato

Employment Status: Full Time

Position Summary

The Quality Department Coordinator is responsible for the following:

Coordinate, schedule and arrange internal and provider meetings as needed, including reserving locations, coordinating and disseminating handouts and other printed/electronic meeting materials for director of care management, the Risk Adjustment Medical Director and the UM Medical Director.

Department administrative duties:

• Maintain meeting minutes and records
• Work with the Quality Manager to plan and schedule staff meetings
• Mailings and data entry for special projects.
• Appeals- work with the Utilization Review care management team to complete appeals
• Grievances- work with the director of care management and senior medical director to review and track grievances for quality reporting
• Assist any member of the Care Management department staff as needed

Principal Accountabilities

• Respects patients by recognizing their rights; maintaining confidentiality
• Treats all patients with dignity and respect
• Contributes to the team effort by accomplishing delegated tasks on time
• Understanding of different divisions under the care management department
• Administrative duties as assigned
• Understanding of completion of appeals and grievances

Go to application

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Job Requirements

Qualifications

• Bachelor’s degree in healthcare related field preferred, or equivalent combination of healthcare related work experience and education.
• 1 year of customer service experience in a front or back medical office/organization environment preferred.
• 1 year of patient care experience, Medicare or senior patients’ population preferred.

Skills and Requirements:

• Highly organized with proven effectiveness at time management.
• Skilled in the use of computers and multiple software systems.
• Detail oriented and systems-thinking.
• Clinical knowledge like medical terminology, and experience with electronic health records.
• Excellent team communication skills.
• Ability to follow through with tasks as assigned.
• Work experience in a health care setting preferred.
• Bachelor’s Degree in a health-related field a plus.

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