Job Description

Location: Novato

Employment Status: Full Time

As a key member of the Network Relations Department, serves as a liaison for assigned geographic regions between Meritage and networked physician offices, traveling to and handling matters including but not limited to:

• Providing orientation on the Meritage Medical Network for new network providers and their office staff, including an overview of Meritage staff, resources, procedures, services, and applicable contact information
• Introduction, overview and explanation of new and existing Meritage services and programs available to network providers
• Provides initial and ongoing (i.e. monthly or quarterly), education and training to providers and their staff on accessing Meritage services and programs, policies and procedures, and updates and changes to the network

Maintains a regular and ongoing presence at the physician offices to build and maintain strong, trusting and professional working relationships with providers, practice managers and office staff.  Helps Meritage better understand the needs of the physician offices in order to develop new and effective strategies to support their success.  Spends approximately 1-2 days per week working in the field with network provider offices and 3-4 days at the Meritage office planning and preparing for site visits; however, this allocation of time in the provider offices and at Meritage is subject to change based on work volume, provider needs and business objectives.

PLEASE NOTE: Given current safety guidance due to the COVID19 pandemic the presence required in the physician office is remote.

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Job Requirements

1. Strong demonstrated customer services skills and commitment.
2. Strong organizational skills with an attention to detail and the ability to multitask and juggle multiple priorities effectively.
3. Demonstrated excellent written and verbal communications skills, with ability to prepare and present effective individual and group presentation materials.
4. Professional demeanor and work style that projects a confident, open, capable and trustworthy persona that is able to be sustained and maintained in all initial and subsequent interactions with customers and community representatives.
5. Ability to confidently and clearly present information in a large group setting.
6. Must possess strong listening skills with the ability to make the customer feel as though s/he has been heard and that his/her input, concerns and suggestions are valued and will be taken seriously.
7. Working knowledge, experience and expertise with office-based computer equipment and systems including but not limited to: Word, Excel, PowerPoint, Outlook, as well as other medically related databases and software applications.
8. 3-5 years’ experience working with physician and physician practices, their staff and affiliated businesses, e.g., 3^rd party suppliers and vendors, insurance companies, etc.
9. Bachelor’s degree in a related healthcare or business field with 3 years directly related work experience; or equivalent combination of education and work experience. Healthcare related sales training and/or experience is a plus.
10. Ability to exercise and be accountable for independent judgement and decision making on organizational and network issues
11. Upon hire, must provide a current Driver License and proof of insurance.

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